At Stigg, we’re on a mission to reshape software monetization.

In today's competitive SaaS world, a great product alone isn't enough, getting the right pricing model can make or break a business. But outdated, homegrown infrastructure often holds companies back from scaling effectively.

We're here to change that. Founded by ex–New Relic engineers who’ve felt this pain first-hand, we’re building the first unified monetization platform for engineers. Our customers, like Miro, Webflow, PagerDuty, and AI21 Labs, use Stigg to launch monetization initiatives fast, with #NoEstimates.

What we’re building isn’t just infrastructure; it’s mission-critical to our customers' success. That’s why quality, performance, and stability are at the heart of everything we do.

We’re looking for a Technical Account Manager who will own the post-sales customer journey, from implementation to adoption and growth.
You’ll partner with some of the world’s most innovative SaaS companies, helping them integrate Stigg seamlessly, maximize value, and scale their monetization operations efficiently.

As a trusted advisor, you’ll combine deep technical understanding with a customer-first mindset, ensuring that each deployment leads to tangible business impact.

What will be your primary goals 🎯

• Own the technical post-sales lifecycle, driving customer success from onboarding and go-live through adoption and value realization.

• Collaborate with Product, Engineering, and Sales to represent the customer voice and influence roadmap priorities.

• Lead technical workshops and deep-dives to accelerate adoption and remove friction points.

• Monitor customer health, usage, and business outcomes, identifying opportunities for growth.

• Act as a trusted advisor, building long-term relationships with engineering and product leaders.
  

Requirements

• 4–6 years of experience in Enterprise B2B SaaS, ideally in technical account management, solutions engineering, or customer success roles.

• Solid technical background — familiarity with APIs, SDKs, and cloud architectures (AWS, Node.js, TypeScript preferred).

• Proven experience driving product adoption, technical enablement, and measurable value for enterprise clients.

• Strong problem-solving skills and the ability to navigate complex customer environments.

• Excellent communication and stakeholder management skills — you can speak both technical and business fluently.

• Bonus: experience with SaaS monetization, feature management, or usage-based billing systems.
  

How We Measure Success

• Accelerate customer onboarding and implementation velocity.

• Maintain strong product adoption, engagement, and satisfaction.

• Drive consistent and growing usage across customer accounts.

• Ensure customers renew and expand successfully.

✨ Why You’ll Love Working at Stigg

You’ll join a team that’s defining a new category, monetization infrastructure for modern SaaS.
Your work will directly impact how fast-growing software companies go to market, scale revenue, and deliver value to their users.
At Stigg, ideas move fast, ownership is real, and the impact is immediate.

Perks

🎁 Stock options, competitive salary, latest MacBook Pro, amazing dog-friendly office, and great team vibes.

🏠 Office<>Remote
We work mostly together at the office to foster collaboration and creativity.
This role is based in our Williamsburg, New York office, with 4 days a week on-site and flexibility for 1 remote day. We’re happy to help with commute, workspace setup, and anything else that helps you feel at home.

Compensation Range: $120.00 - $130.00